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November Issue 292 Cover
November 2018
Deep Dive
Why Your Server Monitoring (Still) Sucks
Early in my career, I was responsible for managing a large fleet of printers across a large campus. We're talking several hundred networked printers. It often required a 10- or 15-minute walk to get to some of those printers physically, and many were used only sporadically. I didn't always know what was happening until I arrived, so it was anyone's guess as to the problem. Simple paper jam? Driver issue? Printer currently on fire? I found out only after the long walk. Making this even more frustrating for everyone was that, thanks to the infrequent use of some of them, a printer with a problem might go unnoticed for weeks, making itself known only when someone tried to print with it.