Linux in Government: Linux Desktop Reviews, Part 1 - Xandros Business Edition

In a recent article published in Government
Computing News, Carlos A. Soto did an excellent job of
asking if anyone was "ready for a Windows-free desktop"? In fact, he
conveyed a remarkable experience:

Earlier this month, Red Hat Inc. gathered government users, partners
and the press together to launch its federal sales division. Though the
emphasis was on enterprise server deployments, questions inevitably came
around to Linux on the desktop.

One government user was interested in exploring desktop operating system
alternatives but worried whether his agency would be able to use the
programs its users have grown accustomed to. It's an important question
and one not easily answered. But citing the maturity and functionality
of open-source productivity applications such as OpenOffice[.org], former
General Services Administration CIO Don Heffernan, who was sitting on
a panel at the Red Hat event, said Linux was "this close" to being
ready for widespread desktop deployment.

Soto's tone throughout the article remained fairly constant, looking
for an alternative desktop for his readers. In another excerpt, he writes:

Like the vast majority of government users, we in the GCN Lab do our
daily work in Microsoft Windows, specifically Windows XP Professional. But
also like many of you, we're always on the lookout for a better client
OS. It may be unfair to fault Microsoft for being the No. 1 target of
hackers and worm authors, but that's what a near-monopoly brings.

Better security and lower cost of ownership are the primary reasons that
companies not named Microsoft tout alternative operating systems. As
high-profile options continue to mature, we thought it fitting to test
what's out there.

Ultimately, GCN wound up doing what I call the standard reviewer's
article. The team installed three different versions of Linux on different
machines, plugged them into their network and looked to see how much
trouble Linux caused. The GCN team did an outstanding job from its
limited perspective. Still, the team did not conduct a pilot.
Reviewer's Limitations
Last spring, a public relations firm contacted me for assistance in
helping them find qualified journalists to review a Linux desktop
product. While discussing the tasks involved, the publicist expressed
frustration with reviewers in general and especially those that "test"
Linux. Even a publication with its own laboratory, such as GCN, lacks the
ability to deploy operating systems in a live environment and extract
enough experience to inform its readers if a platform or application
will play.

Some of the limitations we experienced working with journalists included
attempts to install Linux on broken equipment, on old and outdated
laptops or into a Windows environment without something such as VMware.
Others attempted to dual boot the system on a laptop without partition space. Of course,
many reviewers turned the press kits over to their IT departments. The
IT people in turn gave opinions that indicated to me that they either
didn't try to install the software or had trouble and gave up.

Given my experience with reviewers, I have to give GCN high marks for
its work on Linux. Although I agree with some of their conclusions, I do
not agree with their final one: "Ultimately, we decided we weren't
ready for the long, uphill struggle that migrating to a new desktop
OS would entail." GCN mistook a mild bump in the road for a hill.
Xandros Won GCN's Review
In that GCN article, Soto wrote, "For three weeks, the GCN Lab put four
alternative OSes through their paces: Mac OS X Version 10.3.7, Novell
Linux Desktop 9, Red Hat Desktop 4 and Xandros Desktop OS 3. (Red Hat
Desktop 4 was a release candidate version when we tested it.)" He also
wrote that "we agree with Heffernan that desktop Linux is getting closer
to prime time--just not the desktop Linux version he might have
suspected."

It came as no surprise to me that GNC liked Xandros because it had more Windows
features than the other desktops offer out of the box. So, if you want a product
that looks and acts like Windows out of the box, Xandros wins. In fact,
Xandros provides you with:

• a fairly simple installation with up-to-date hardware detection and
  configuration
• the ability to authenticate against a Windows Primary Domain Controller
  or Active Directory server
• Sun's StarOffice suite, which reads and writes most Microsoft document,
  spreadsheet and presentation files
• drag-and-drop capabilities from desktop to folders, Windows network
  shares and FTP sites
• a file manager similar to Windows explorer, which provides a desktop
  tool with drag-and-drop burning of music and data CDs, access to Windows
  and UNIX network shares
• Codeweaver's CrossOver Office, which provides the ability to run
  Microsoft Office, Photoshop, Quicken and Dreamweaver and other Win32 applications
  on the Xandros desktop
• simple updates to programs and the operating system using an update
  tool called Xandros Networks

Figure 1. The Xandros File Manager
If you look at Figure 1, you can see Xandros' highly regarded file
manager. In this view, under My Home, you can see a folder called
My Documents, which has a symbol similar to ones seen on Windows
shared directories. Xandros has automated many functions of Samba,
so that Windows-like features appear unique to this distribution. In
this instance, I right-clicked the folder called My Documents and chose
the sharing option. I then chose share-level security so I could view
it from any network browser enabled computer on the network.
Figure 2. Viewing Xandros from a NLD 9 Desktop
In Figure 2, you can see a screenshot from a Novell Linux Desktop
accessing the Xandros-shared directory. In the top left window of the
NLD desktop, you can see two hosts in the Windows Network directory.
The view represents two Linux desktop computers using the SMB or CIFS
protocol. Neither machine has Microsoft Windows installed. In fact,
the computer called Gateway runs Xandros Business Edition 2.5 on a
Gateway 550 (Pentium III 550 MHz processor) with 384MB of PC 100 RAM
and a 20 GB IDE hard drive.

Unlike the GCN test, we have chosen to run Xandros on a six-year-old
computer. The entire system uses less than 2GB of disk space and performs
as well or better than Windows XP Pro on a Pentium IV 2.4 GHz processor
with 512MB of DDR RAM. From an enterprise point of view, one would think
that maintaining an investment in existing hardware has more value than
whether a distribution automated its Windows protocols off-the-shelf.

The GCN team also liked the Xandros Networks feature, which reminds one of
Windows Update. By clicking on the Xandros Networks icon, one can check
to see if any patches exist for the operating system or applications or
if any new hardware drivers have become available. In Figure 3, you can
see a view of the activated Xandros Networks showing application updates.
Figure 3. Xandros Networks Application Updates View
For Windows users, Xandros Networks provides a feeling of comfort. Then
again, the major enterprise desktops provide similar functionality:
Novell provides Red Carpet, Red Hat provides Red Hat Network and Sun
provides Online-Update. Still, the Xandros Networks tool provides
significant support to users wanting more than an update service.

In Figure 4, Xandros further differentiates itself from the main
enterprise desktops by offering the full suite of Sun's StarOffice7
productivity tools. (Note: The Sun JDS desktop only offers a portion of
the StarOffice suite).
Figure 4. StarOffice7 Splash Screen
Unfortunately, Xandros did not maintain updates for StarOffice7. I went
to the Sun Web site, found the latest service pack and then dug around the
Internet and found out how to install the update. Although one might laud Xandros
for including the extra functionality and features of Sun's productivity
suite, the product needs updating periodically. In this case, Xandros
missed four updates.
Does Xandros Win?
Xandros has many things going for it, including stability and a
dedicated development team. Originally called the Corel Desktop, it's
a Debian-based Linux distribution and continues to evolve as a stable
and well thought out Linux distribution. As with many Linux distributions,
the company provides a freely downloadable version.

You also may consider the Xandros desktop to be suitable for use by people wanting a
modern and trouble-free Linux system. Xandros uses KDE as its windowing
environment instead of GNOME. Fortunately, applications such as Evolution
and the GNOME infrastructure are available as updates to the system,
as are traditional GTK applications, such as FireFox and The GIMP.

If an organization feels comfortable managing its desktops without
help from the vendor, then Xandros has a lot of merit. Unfortunately,
the company lacks many features that enterprise users require. For
example, enterprise customers want answers to questions such as:

• What kind of support organization does Xandros have related to users? If
  you run into a problem, can you contact someone for help? How, over the
  phone or by e-mail?
• How big is Xandros' support organization? Does the
  company out-source its support?
• Does Xandros have a professional services organization? If someone wants
  to buy a large number of desktops, how would Xandros handle a big
  order?
• Xandros offers documentation for the user. How about technical
  documentation, is there anything for the administrator?
• What kind of solution-provider ecosystem exists? Does
  Xandros have resellers? How robust is that reseller organization?
• What is Xandros's server strategy? Does the company y provide back office
  functionality and identity management?
• What tools exist for rolling out and managing the desktops?
• Does the company offer on-site
  training?
• How can administrators and help-desk people learn to
  provide desk-side support in their own companies? Does curriculum exist?

These questions need answers. Government users may love the off-the-shelf
Windows functionality provided by Xandros. If an organization has to provide
its own support and administration, however, perhaps the organization
equally is prepared to add Windows functionality itself.
Resources
"Manufacturing
pioneer saves time, money with Linux management tool"

"Linux in
Government: Providing a Successful Model for OSS Enterprise
Users and Linux Companies">
Xandros Web Site

Tom Adelstein lives in Dallas, Texas, with his wife, Yvonne, and
works as a Linux and open-source software consultant with Hiser+Adelstein,
headquartered in New York City. He's the co-author of the book
Exploring the JDS Linux Desktop and author of an
upcoming book on Linux system administration, to be published by O'Reilly
and Associates. Tom has been writing articles and books about Linux since
early 1999.