Our organisation decided to cancel our subscription to LJ among other publication as a cost-cutting measure. We sent in a cancellation request in January thinking it was a clear-cut case, we had paid for a year's subscription in advance and were expecting at least a partial refund. But to date we have not received a confirmation that our cancellation has been received nor a refund been received.

So, went from a happy reader sorry to let go of a great magazine to a disgruntled customer feeling hard-done by.