Click-N-Run: an Easier Future for Customers?

by Doc Searls

In February 2003, I took the train from my home in Santa Barbara, California to the Desktop Linux Summit in San Diego, California. I paid around $50 for a round-trip business-class seat, which was cheaper than gas for a car, cushier than a first-class airplane seat and equipped with AC power for my laptop. Most of the trip was through paradise: emerald-green farmland, red-rock canyons and suburbs bounded by enormous mountains capped in snow.

But the most interesting part of the trip, at least for me, was the huge industrial district that starts in the San Fernando Valley, follows the concrete trough of the Los Angeles river through downtown and then spreads across several hundred square miles of Los Angeles and Orange county flatlands. Sliding past the window are endless yards of lumber, fabricated metal and piping of all sizes. To me, it's a living model of the computer industry's future—one in which commodities are considered good and necessary things.

Throughout its short history, the computer industry has treated commodity software as undesirable stuff with low margins or no margin at all. Yet, mature industries thrive on commodities. Lumber and mining companies, metal fabricators and blow-molded plastic manufacturers are all in commodity businesses. When the software industry grows up, it will come to a new understanding of commodity value, especially of the commodity we call free software—that's not “free” as in beer or speech, but free as in limestone, wood and silicon. Those are all elemental substances, freely produced by nature. In a similar manner, free software is produced by human nature.

It's hard to see the economic value of free software in an industry still dominated by a giant mutant company that leverages its monopoly position to extract 85% margins from customers who have little choice in the matter.

I believe I witnessed the dawn of a mature software industry at the Desktop Linux Summit in San Diego.

I wasn't quite sure what to expect before I got there. The show's planning was beset by problems. There was a communication breakdown of some kind between groups setting up the show. Some speakers and companies dropped out. The one thing everybody agreed on was that the show was less about Linux than Lindows. And after I got a chance to see what was up to, I decided that was a fine thing.

If the Lindows folks succeed at their mission, which I think they have a very good chance of doing, Linux on the Desktop (LOTD) will finally become a reality and not merely a nearly empty hole between servers and embedded devices, where Linux is clearly well on the road to World Domination.

While Dell, Gateway, HP and IBM all sit on their hands and wait for the market to scream at them to get serious about Linux desktops, does the hard work of actually making the market—not only with a cool new distribution, but with a business model that creates a win-win market for both free and proprietary software. is the creation of Michael Robertson, the founder and former president and CEO of Robertson easily could have retired to a life of leisure and portfolio management after selling to Vivendi. Instead, he decided to do something no venture capitalist would ever fund: compete straight up with Microsoft in the operating system business.

Where others look at Microsoft's success as a problem, Robertson sees it as pure opportunity. He's kind of twisted that way. Here's what he told me when I interviewed him at the show:

Right now we're watching hardware vendors duke it out over 7% gross margins. Terrible business. Meanwhile, Microsoft is taking all the high-margin software profits for themselves. So you have this cutthroat business making the razor handles, and Microsoft taking all the profits making the blades.

In the future that's going to change. The hardware companies will partner with companies like, which are interested in making the relationship work for both sides. They'll say, “Hey, I'm willing to invest in factories and companies that will put together PCs and market and sell and support them. But I want partners who will get me more than just margins on the raw hardware. Any razor blades you're selling to your customers—virus protection, web filtering, e-mail service, whatever—I want a piece of that.” And we're here to give that to them.

I'm not just talking “add an SKU to your on-line web store.” We're already doing that with I'm talking about really marketing in a big way, one that relieves these big hardware companies of their painful situation. They're all selling a commodity, which means the leanest and meanest low-cost provider will win. That's Dell. The other guys—the losers of today—are going to say, “We need to change the model a little bit, by looking for a better deal from partners with a better model for selling what runs on their OS.”

That better model is called Click-N-Run, which is built into LindowsOS, which is built on Debian GNU/Linux and KDE.

Think of LindowsOS as the way you would set up a computer for maximal user convenience, if you didn't have legacy software licensing issues to worry about. Robertson's goal is ease of use that's plainly superior to Windows, especially when it comes to the hard part: adding new software. That's what Click-N-Run is all about. You want the drivers for your new HP printer? Click on the download link and LindowsOS runs the installer, which brings up the Konqueror browser. After that, it's a quick direction-following exercise. Soon you're printing on your LaserJet; and thanks to the Debian dependency model, adding the printer doesn't break something else. Want KStars, a desktop planetarium? No sweat. Click on it, and it's yours. GIMP? Sure. Click and run.

But those are all free software. Click-N-Run mixes proprietary software into the same aisles. If you want Marble Blast, that'll be $9.95 US. There's also an annual subscription fee. What that fee buys is something you've never had with Microsoft or Apple: a real relationship with your OS supplier.

The old software industry model was all about manufacturing. You make a product, release it to the supply chain and measure success by quarterly sales results. If you have any kind of a relationship with the final customer, it's remote and indirect. If you seek a real relationship, it isn't always a mutual or trusting one. Mostly you want to make sure the customer isn't using a “pirated” copy of your product.

With Click-N-Run, the relationship goes both ways. And if it's a trusting relationship, can intermediate with the makers of the free and proprietary software it supplies. Rather than saying “How did version 1.04 do with high-income East Coast customers?” they can say “How many people download software in the games category?” Or, “How many are downloading GIMP plugins?” If 10,000 people download AbiWord and it becomes clear that a significant number of them want AbiWord to add a feature, maybe or one of its partners will fund development of that feature, even though they won't make money on the program itself.

My point is with Click-N-Run, has the means in place to become the most customer-responsive software company in the world, to do it in a way that finally makes software easy for the customer and helps everybody win.

How close have they come to some ideal here? also introduced a new $799 US laptop at the show that only weighs 2.9 pounds. One of the attendees called it “a sysadmin's PDA”, which it is. But my six-year-old kid also fell in love with it. He's a reader now and figured out Click-N-Run in about ten seconds. Then he downloaded a bunch of games and played them on the train all the way home. We have three platforms running in our household. Guess which one the kid likes best now?

Doc Searls ([email protected]) is senior editor of Linux Journal.

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