Help Desk

Make Customers Smile in 7 Easy Steps with OTRS - Part 4

In Part 3, you learned how to accept, open and close tickets, and use the OTRS interface to communicate with customers and internal team members through the ticket resolution workflow. more>>

Make Customers Smile in 7 Easy Steps with OTRS - Part 3

In Part 2, you learned about agents, customers and queues, and you also got a brief look under OTRS' hood, by learning how to customize the customer self-ervice portal with your own theme and logo. The customer portal is more than just a pretty face, however. more>>

Make Customers Smile in 7 Easy Steps with OTRS - Part 2

In Part 1, I introduced you to OTRS and guided you through the process of installing and configuring oTRS on your system. At the end of Part 1, you were able to log in to the OTRS Dashboard, which serves as the central point for all OTRS operations. more>>

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Make Customers Smile in 7 Easy Steps with OTRS

Back in the old days, if a customer had a problem with a product or service, he'd pick up the phone and dial the service provider or vendor responsible. In most cases, he'd be attended to by a technical expert, who'd ask for details and then attempt to diagnose and resolve the problem. more>>

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One Click, Universal Protection: Implementing Centralized Security Policies on Linux Systems

As Linux continues to play an ever increasing role in corporate data centers and institutions, ensuring the integrity and protection of these systems must be a priority. With 60% of the world's websites and an increasing share of organization's mission-critical workloads running on Linux, failing to stop malware and other advanced threats on Linux can increasingly impact an organization's reputation and bottom line.

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Sponsored by Bit9

Linux Backup and Recovery Webinar

Most companies incorporate backup procedures for critical data, which can be restored quickly if a loss occurs. However, fewer companies are prepared for catastrophic system failures, in which they lose all data, the entire operating system, applications, settings, patches and more, reducing their system(s) to “bare metal.” After all, before data can be restored to a system, there must be a system to restore it to.

In this one hour webinar, learn how to enhance your existing backup strategies for better disaster recovery preparedness using Storix System Backup Administrator (SBAdmin), a highly flexible bare-metal recovery solution for UNIX and Linux systems.

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Sponsored by Storix