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Make Customers Smile in 7 Easy Steps with OTRS - Part 4

By Vikram Vaswani 

In Part 3, you learned how to accept, open and close tickets, and use the OTRS interface to communicate with customers and internal team members through the ticket resolution workflow. more>>

Make Customers Smile in 7 Easy Steps with OTRS - Part 3

By Vikram Vaswani 

In Part 2, you learned about agents, customers and queues, and you also got a brief look under OTRS' hood, by learning how to customize the customer self-ervice portal with your own theme and logo. The customer portal is more than just a pretty face, however. more>>

Make Customers Smile in 7 Easy Steps with OTRS - Part 2

By Vikram Vaswani 

In Part 1, I introduced you to OTRS and guided you through the process of installing and configuring oTRS on your system. At the end of Part 1, you were able to log in to the OTRS Dashboard, which serves as the central point for all OTRS operations. more>>

OTRS screenshot

Make Customers Smile in 7 Easy Steps with OTRS

By Vikram Vaswani 

Back in the old days, if a customer had a problem with a product or service, he'd pick up the phone and dial the service provider or vendor responsible. In most cases, he'd be attended to by a technical expert, who'd ask for details and then attempt to diagnose and resolve the problem. more>>

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How to Build an Optimal Hadoop Cluster to Store and Maintain Unlimited Amounts of Data Using Microservers

Realizing the promise of Apache® Hadoop® requires the effective deployment of compute, memory, storage and networking to achieve optimal results. With its flexibility and multitude of options, it is easy to over or under provision the server infrastructure, resulting in poor performance and high TCO. Join us for an in depth, technical discussion with industry experts from leading Hadoop and server companies who will provide insights into the key considerations for designing and deploying an optimal Hadoop cluster.

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Private PaaS for the Agile Enterprise

If you already use virtualized infrastructure, you are well on your way to leveraging the power of the cloud. Virtualization offers the promise of limitless resources, but how do you manage that scalability when your DevOps team doesn’t scale? In today’s hypercompetitive markets, fast results can make a difference between leading the pack vs. obsolescence. Organizations need more benefits from cloud computing than just raw resources. They need agility, flexibility, convenience, ROI, and control.

Stackato private Platform-as-a-Service technology from ActiveState extends your private cloud infrastructure by creating a private PaaS to provide on-demand availability, flexibility, control, and ultimately, faster time-to-market for your enterprise.

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Sponsored by ActiveState