Ubuntu Bug Reporting (Again)

 So I noticed a few days ago that videos on msnbc.com had stopped working.  I’m running Ubuntu 11.04 and Unity.  Yes, I know, no flame wars please.  At first I hated it, and now I just use it on all of my machines.  The icon bar is on the left.  Big deal.

On to the topic of this post:  Ubuntu’s bug reporting system.  The first thing I did was to run to the one laptop in the house that was still running Ubuntu 10.04 UNE.  Msnbc videos worked fine there.  So I then went over to Ubuntu’s Launchpad to report the bug.  I noticed, again, that the folks over at Ubuntu have ensured that only people who really, really want to report a bug will actually do so. Everybody else will be left with the impression that the Ubuntu folks really don't want to know about problems, because they make it very difficult to get to that point in their bug reporting system where you can actually REPORT A BUG!

Only to have it sit there and be ignored for millenia.

For those interested, here’s the bug report. Two days later, at the time of this writing, still unassigned.  I confess that I am puzzled at Ubuntu’s continued success at leading in the Linux desktop market, given the horribly unwieldy bug reporting process that they operate.  I also wrote about the last bug that I reported.  It took writing about that one in Linux Journal to even get it acknowledged and assigned. And six months to get it into the next distribution.

Guess I’ll go back to cnn.com for a while... 

______________________

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Just reading this gives me the creeps

Dolf Teuscher's picture

And not only because it is about "bugs". My life is dedicated to customer service, and I simply cannot understand how they can ignore customers this way. It is not the Swiss way, that is for sure!

Getting better or worse?

Anonymous's picture

When I was a WinXP user a friend who had never used a computer asked my help in getting started so I recommended he install linux to avoid the difficulties solving problems in WinXP, We installed Ubuntu 6.06 which required some initial effort due to lack of Linux drivers for some of the hardware, but once solved he quickly learned to use his system efficiently. Some upgrades along the path to 10.10 required my help but nothing too difficult. I began dual booting beginning with ubuntu 7.04 to make it easier for me to provide help over the phone when questions arose, and dropped WinXP with ubuntu 8.04 and having found OS apps that filled all my needs. Since then I always apply upgrades first and inform my friend(s), having brought others to Ubuntu, when it should present no problems for them to upgrade.

Ubuntu 11.04 has become a major problem for me, and none of my friends were impressed when they saw the new Unity Desktop, and even when switching to the Classic Gnome Desktop changes were required to make it work as it did pre-upgrade.
Firefox has become more of a memory hog, the system runs much slower then previously, locking up for several minutes sometimes when clicking on a file or folder, and requires a reboot on occasion just to get it to work normally, albeit not near as well as it did running Ubuntu 10.10.

All my friends have decided to remain with Ubuntu 10.10 as a result, and would like to back up to 10.04 LTS while asking me to see if I can find a different Linux distro which will retain the old Gnome Desktop and provide the one feature that made Ubuntu the best choice for those who want a stable system which allows one to concentrate on their work rather than making the OS work properly. The one feature of Ubuntu that made me choose it over others was the Synaptic Package manager, and eliminating the need to search for and install dependencies to make something work.

I've noticed Mint being mentioned several times, but the original versatile and user friendly Gnome Desktop is a must also. I see that even Linus Torvalds appears to dislike Unity, but none of my friends were too impressed with his choice of XFCE.

Expert vs Casual Users

banjoboye, new orleans's picture

Expert Linux users are in agreement: The terminal is easy and quite necessary to solve common problems, the bug reporting process is transparent and a whole new generation of newbies are dragging down the level of discourse and even distracting the entire project at times.
That has the distinct sound of "not ready for prime time."
I'd never let my mother or my sister use Ubuntu. It's way too green. The developers too often blame others for their own rough edges, or just flat out ignore them.

The blessing vs the curse in Linux is diversity vs balkanization.
Now I'm going to hold my nose and donate $20.00 to Mint.

telegraph flash player also no go

orbspider's picture

I get what 06/09 people were getting, the player loads but then there is no video and no replay button.
Likewise other sites, youtube, work fine.
Ubuntu 11.04 64bit Firefox, flash plugin.
Natty is the only distro I've used and I'm liking it! but I'm more gui.

Actually, I find the bug

NoahY's picture

Actually, I find the bug reporting pretty easy... the fact that they don't get answered quickly probably is because of the fact that Ubuntu is such a popular distribution.

They even have a tool for adding data to an existing bug:

apport-collect [bug-number]

downgrading from 11.04 (How to?)

JRZ's picture

Does anyone know of a good "How To" explaining how to downgrade from 11.04 back to 10.10?
Both my systems an IBM Thinkpad R40 and a Compaq Presario A900 are nearly unusable after upgrading to 11.04. I experience lockups, crashes, extreme slowness, numerous times each day, which did not occur at all using 10.10 so I would like to return to 10.10 safely.

Maybe that was one of of

Advantix For Dogs's picture

Maybe that was one of of those day Doug, or maybe the customer service personnel having a bad day :-) Who knows..

but they should deal with an bug reporting problem seriously...
they need a fine tune then...

Your Gift for Your beloved Dogs in 2011 : Advantix For Dogs

Generally Ubuntu packages

nolochemical's picture

Generally Ubuntu packages submitted incorrectly, will be ignored - as in not getting a reply and patched 'quitely' or simply closed with a cut-n-paste RTFineM line. When bug reports are submitted correctly, give the teams a chance to work on them.

Whats degrading Ubuntu's quality is the decline of knowledge within the community. Devs use bug reports to *make*, *keep*, and *improve* a softwares quality. Its like taking a suit to the tailor and not letting them take your measurements or giving obscure measurements, then turning around and asking ' why is one leg is longer than the other '. Its just odd and painful to watch..
--

Secondly, https://bugs.adobe.com/flashplayer/ is where you should have started the report and/or fact finding.

--
*NEW* Ubuntu 11.04 MSNBC Videos Stopped Working

vs

Flash video stopped working _browser+version_ _os_version#

Bug reporting is not an artform. Clear and descriptive titles are enough to gain attention.
--

Launchpad is a 3rd party site.. Its effective when used correctly, it could be more user friendly; same can be said for alot of things.

Search is your friend, just like googl'in stuff .. 'Flash Adobe Ubuntu' will yeild adobe-flashplugin or something similar that would have offered more clues. Flash/Adobe is *not* ubuntu/canonical..

I think is is lost on *too* many people. If you had mentioned gnash (->open source<- flash plugin) I would not even mention this.. Tisk Tisk.

--

When in doubt click the " Ask a question ->" . within launchpad bug reporting page. This is great way to avoid creating redundant/duplicate bugs and of course, get answers.

--

There are a few more things I could suggest here; Im actually surprised to be writting such elementry information on a linux magazine site.

There are better ways to ask and find information and have bugs fixed. If not there are alternatives routes to similar ends. Thats what linux is good for ?!

good questions, maybe answers

crlsgms's picture

Im for 2 years, and 2 version releases talking to myself in the bug report. No one answers, the bug is marked as "fix released", but yet still dont work at all. Maybe its a bigger problem, that no one uses this kind of solution and cant complain that the aplication dont work.

Next step for me are 3 solutions:
- learn how to program and fix the 3 applications myself
- cry out loud
- keep using the crappy windows gpolicies and steady state.

Disagree

Doug.Roberts's picture

I do not agree with this part of your comment: Secondly, https://bugs.adobe.com/flashplayer/ is where you should have started the report and/or fact finding.

As I've stated before, this is an Ubuntu distribution, and one of the packages supplied with the distribution stopped working. Is not the user's responsibility to track down which component of the distribution might be to blame. That is the distribution maintainer's responsibility.

I don't care if a kernel bug regressed back into the distribution, or if a bug surfaced in a package supplied by a third party vendor, it is an Ubuntu distribution. The distribution maintainers need to take ownership of all bugs reported regarding their product.

--Doug

Adobe flash is not shipped

nolochemical's picture

Adobe flash is not shipped with Ubuntu, it along with a number of non-free technologies are *offered* in 'restricted' or non-free repositories.

Chances are few minutes of asking + searching will help you get satisfaction much faster.

--
http://ubuntuforums.org/showthread.php?p=10733826#post10733826

SevenMachines appears to have a working package for 11.04 x86_64
https://launchpad.net/~sevenmachines/+archive/flash
--

Its also your turn on launchpad.. I would really like to know how this bug turns out. :-)

You're weaseling a bit

Doug.Roberts's picture

Adobe flash might not be *shipped* with Ubuntu, but Adobe flash is used with practically every instance of Firefox and Chrome *being used* in Ubuntu.

And, as we both know, very nearly 100% of non-server Ubuntu installations use either Firefox or Chrome.

As to how the bug turned out: by the time the developers on Launchpad had (somewhat grudgingly) decided to pay attention to this bug report, a few dozen updates had been released and applied to the affected systems, including new versions of both Adobe Flash and Google Chrome. After nine days had gone by, one or more of those updates fixed the problem I was having on all three affected systems.

I left an update to this affect on launchpad 6 days ago.

The bottom line for me remains that the Canonical Ubuntu distribution maintainers have not assumed ownership of their bug report / system mainenance responsibilities. As was pointed out by an earlier commenter, even Microsoft is more responsive to bug reports than the Ubuntu developer team is.

And to that I repeat: Ouch!

These continued niggling responses of "Well that package was supplied by XXX, so it's not our responsibility, or this bug really belongs to the kernel team, not Ubuntu" will result in a continued fail for Ubuntu. Their horrible reputation for poor responsiveness to reported bugs will remain intact.

No, not trying minimize the

nolochemical's picture

No, not trying minimize the experience by no means; rather draw out some similar conclusions some Ubu* desktop users I know and myself were arriving at also.

Outside of delivery (OEM), the question remains for me What is Canonical's role throughout team Ubuntu? I have yet to find a dev user who knows or who cares, so I can understand feeling of being shafted support side.

I generally go through bug reports to find common bugs via Ubuntu's launchpad because of the sheer volume of user base.

After a bit more consideration I'm leaning towards agreeing with you, yet my expectation/s may differ slightly in terms of bugs. I'm generally looking for confirmation of a bug, work-around/s, and info regarding implementation of a routine (desktop, server, android) to provide support.

Another major question, are desktop users still encouraged find there answers via a/the classic linux means.. Ie. Search,Read/Lean,Ask ?

The second being, should Canonical take a larger role in support?

Even with all the above being said, *Adobe* is the major culprit in terms of Flash support.

On a sidenote: Just learned they ditched Adobe Air on Desktop Linux, in favor of Android. Adobe has a long history of giving desktop linux the proverbial finger.

Bug reports I've submitted to

The Best Finance's picture

Bug reports I've submitted to ubuntu are always dealt with immediately. I see comments asking for more info the same day, etc.

bug reporting and MSNBC videos

Anonymous's picture

Bug reports I've submitted to ubuntu are always dealt with immediately. I see comments asking for more info the same day, etc.

Videos play fine for me on MSNBC.com with Chrome 12.

I cannot get videos to play on the British newspaper "The Daily

Anonymous's picture

Hello, i can play all videos on the website you mentioned i use Zorin Os 64 bits an Ubuntu based Linux distro. All discussions about Ubuntu and Flash despite i can load all videos.

Unity

Johan Adler's picture

Personally I think that Unity should be the subject of a great number of bug reports. The very existence of Unity, not to mention the fact that Canonical is trying to force feed us with that crap, ought to be the subject of most bug reports regarding Ubuntu. But then, maybe that's just my opinion.

They are not forcing you to

Daniel Jonsson's picture

They are not forcing you to stay... :/ Why not try out Linux Mint, then you will get the best of both worlds. I think it's pretty good by Canonical to try to diverse themselves from all other distros.

flash

Anonymous's picture

It's nothing to do with Ubuntu and everything to do with Flash.

I cannot get videos to play on the British newspaper "The Daily Telegraph" website.
They used to work a few months ago, but now - the cache bar appears briefly, the browser status bar displays various "waiting for..." messages and then reports "Done" and the video screen is blank.
This was on Slackware.
So I installed Fusion on a spare partition - same.
So I installed Debian - same.
So I installed Zenwalk - same.

Flash works for me on every other site I use - youtube, the BBC, blah blah etc.

Flash is a piece of filth.
If Microsoft gave a damn about anything other than money, they too would threaten Adobe with "no further support" and then Adobe might get off their throne and deign to do something about it.

So Flash works great? "Flash

Anonymous's picture

So Flash works great? "Flash works for me on every other site I use - youtube, the BBC, blah blah etc." So tell the guys at The Daily Telegraph to hit me up and I'll script Flash properly for them on their website.

Flash works great. You should develop with it some time. It works flawlessly for me on Fedora 15, Cent 5.6, Ubuntu 10.10. Not knowing what your doing doesn't deserve "Flash and Adobe suck."

The problem is ooyala; I

Anonymous's picture

The problem is ooyala; I complained to these arseholes about their non-performance on the DT website and they replied they don't support linux. As you suggest I strongly suspect that the DT needs to be given guidance as to how to get Flash invoked under linux because their html is obviously crap. I strongly suspect that the DT management is unaware of this problem although the cretins at tech support have been informed.

Anti-fulfilling your prophecy

carlfink's picture

"I confess that I am puzzled at Ubuntu’s continued success at leading in the Linux desktop market, given the horribly unwieldy bug reporting process that they operate."

Then, may I ask, WHY DO YOU STILL USE UBUNTU?

I found their attitude off-putting in another area, so I switched back to Debian. And I'm happy. Why must you have multiple Ubuntu boxes if you don't like their practices?

Short answer

Doug.Roberts's picture

I only have the phone with me, so short answer: aside from their broken support system, I still like the Ubuntu distro.

Bug reporting and 11.04

JRZ's picture

I've encountered problems with nearly every application I used to run problem free under 10.10 since upgrading to 11.04 and am left wondering if things are only going to worsen when 11.10 becomes available. Programs which used to run problem free now lock up and have to be killed, updates take excessive time to complete without any indication they are being downloaded or applied, I just wait for up to half an hour to see if they are being applied. Firefox freezes or crashes numerous times each day, the mouse pointer often becomes unmovable for several minutes after clicking on something. CPU usage runs 100% most of the time on both systems after the upgrade running the same programs I ran under 10.10 with minimal CPU usage. Portions of the Desktop and task bar become replaced by the background obliterating their content. I feel like I'm running a Beta, or perhaps even an Alpha version, not a stable version of Ubuntu. And Unity? Am I being forced to move to KDE? I loved the Gnome Desktop as it was, it fulfilled my wants and needs 100%.

You should also rant to adobe

Donny Kurnia's picture

You should also rant to adobe for providing shitty plugins to ubuntu linux and the whole web :P

Ubuntu is not good for developers

Anonymous's picture

I accidently switched to Ubuntu after my last box failed. Because everybody swear by it. The user experience is really bad for a guy used to Debian unstable. You don't have any prompt update from your bug reports and no one care about your system. Everything moved slow.

Either ubuntu has too little developers to maintain their packages or ubuntu developers just don't care about average users who report bugs.

I will try some redhat distro next time.

Doug: (previous non-Ubuntu

Anonymous's picture

Doug:

(previous non-Ubuntu related commenter again)

If you installed it from a PPA this almost certainly means you are using Chromium not Chrome (thus Flash is *not* bundled). As it is a PPA this is a 3rd party repository you manually added. I don't think PPA's are "supported" by Canonical - you're free to add them but I believe no PPA is official or considered supported.

The flash package you mentioned comes from the Canonical partner repository (again I don't know what it's status is like on ARM Ubuntu). This plugin is not open source but it's definitely true Ubuntu makes it easy to get hold of (I think there's a tick box for the partner repo in the installer now). Again this is not core shipped on all installs software per se (but obviously it's very popular and useful). Not what you want to hear and it doesn't resolve your bug but I want to say it before others do :-)

The bug priority criteria is on https://wiki.ubuntu.com/Bugs/Importance . It is worth noting that everyone's bug is important to them but finite manpower means not every bug can receive equal treatment.

Good luck!

Follow-on

Doug.Roberts's picture

A bunch of good comments, thanks. I'd forgotten that you could run ubuntu-bug from the console.

There were also a couple of comments of the flavor, "Stupid bug report, *everbody* knows Chrome / Flash aren't part of Ubuntu."

Well, actually, the flash-installer *is* in the Ubuntu repository. Chrome is still in a ppa repo, but consider the following: if *I* were Canonical, and someone reported that my latest shiny new distribution suddenly stopped working on video content for one of the world's top news sites, I'd be stumbling all over myself to try to fix it, asap. I would most certainly not ignore the bug report until I read about it in Linux Journal.

I still contend that the Ubuntu bug reporting process is badly broken, and may in fact be Canonical's Achilles heel. As someone pointed out in one of the comments below, even Microsoft is more responsive to bug reports than the Ubuntu staff are.

Ouch.

reporting bugs by logging

slumbergod's picture

reporting bugs by logging into the website is so painful I don't think anyone would succeed. But you can just drop to the command line and type:
ubuntu-bug

That will collect the data relevant to your system and take you to the website. There's a 10 second wait then you are prompted to add details.

I think it is important to file bug reports so that the important ones are identified and addressed but no one expects them to be fixed instantly. Some of the old bugs take several distro/kernel release cycles to get fixed.

Flash is evil to begin with -

Anonymous's picture

Flash is evil to begin with - that being said, there are so many variables in your situation with Flash hard to say where issue lies. Don't be so quick to blame the Ubuntu folks - they do a first rate job at delivering a majorly impressive product, on both server and desktop platforms.

And Flash not working on one website, on a scale of 1 to 10, is certainly not a 10 when it comes to prioritizing a bug...

Try reading the news instead of watching it - its healthier for the mind... :)

The other issue is that there

Kagehi's picture

The other issue is that there should not be a deb for adobe-flash on 64 bit systems as Adobe have not put their 64 bit plugin out beta (so its unsupported on 64 bit architectures). If you truly are using a 64 bit system you would need to use a wrapper to use the 32 bit flash-plugin or...

Blah, blah, blah. Sorry, no sympathy. Flash is the #1 screwy thing even under Windows, if you are using Firefox. That it works *at all* under Linux, not just horribly, nightmarishly, badly, is like discovering that MS released a DirectX driver for Linux (yeah, right, like that is going to happen...).

I seriously can't wait for the day that someone kills, deader than a door nail, this god awful plugin. Its not compatible with anything but itself, its behind the current version on Linux, and it makes everything else that uses it unstable, memory hogging, and even crash/freeze prone, in some cases, on Windows. I am seriously suprised that new phones that use it don't have to reboot every few minutes, to restore function.

Oh, right. As to the bug reporting.. I thought the Second Life Jira was bad (80 million bug posts, no clear organization, and which one gets looked at based on how many users actually *find* the report, and "vote" it up in importance..), it would be so much more entertaining if you had to go through hoops to even get it posted *first*. lol

Hmm

Anonymous's picture

Previous commenter here:

The other issue is that there should not be a deb for adobe-flash on 64 bit systems as Adobe have not put their 64 bit plugin out beta (so its unsupported on 64 bit architectures). If you truly are using a 64 bit system you would need to use a wrapper to use the 32 bit flash-plugin or have manually installed the out of date 64 bit flash plugin manually (all of this is beyond the realms of a simple bug report and is deep into general user support territory). Similarly I don't know if Adobe ship their flash plugin on mainline ARM Linux so I would be very surprised if it. worked there (but I don't have an ARM system to test).

If you are actually running a 32 bit distro on your 64 bit system then obviously the above doesn't apply (but don't just switch because of that). There's just too little information to go on I'm afraid - perhaps you're used to having more help filing bug reports? https://help.ubuntu.com/community/ReportingBugs gives some hints on writing bug reports.

Hmm

Anonymous's picture

Previous commenter here:

The other issue is that there should not be a deb for adobe-flash on 64 bit systems as Adobe have not put their 64 bit plugin out beta (so its unsupported on 64 bit architectures). If you truly are using a 64 bit system you would need to use a wrapper to use the 32 bit flash-plugin or have manually installed the out of date 64 bit flash plugin manually (all of this is beyond the realms of a simple bug report and is deep into general user support territory). Similarly I don't know if Adobe ship their flash plugin on mainline ARM Linux so I would be very surprised if it. worked there (but I don't have an ARM system to test).

If you are actually running a 32 bit distro on your 64 bit system then obviously the above doesn't apply (but don't just switch because of that). There's just too little information to go on I'm afraid - perhaps you're used to having more help filing bug reports? https://help.ubuntu.com/community/ReportingBugs gives some hints on writing bug reports.

You have very high

Anonymous's picture

You have very high expectations if you want your bugs to be dealt with that quickly! I think perhaps you are used to different systems where you had very quick responses - I guess you're lucky you have a high visibility blog... It can normally take weeks before a bug is triaged and even so there is no guarantee that whatever issue you found will be fixed.

OK having sat down and looked at your bug report I have a few comments.

1. The bug is kind of "shallow". You've mixed together multiple systems and you've skipped some of the things that make bug reports easier to read. It would have been nicer (but FAR more time consuming for you!) to have had:

Description of the problem:
MSNBC.com videos don't work but videos on youtube.com and other flash websites do.

Steps to reproduce:
1. Visit url http://example.com/video

Expected result:
Video to start playing.

Actual result:
Empty box displayed.

How reproducible is the problem:
Reproducible every time.

Additional information:
Videos work in Firefox 4.

Version information:
adobe-flashplugin-version-number
chrome-version-number

I will say this (I'm nothing to do with Ubuntu other than being another user who has filed bugs on open source projects for the past 10 years) - there is probably very little the Ubuntu/Canonical folks can do about this assuming that the problem really is Flash. The first question is where did you get Chrome from? Did you get it from Google? If so did you know that it comes with its own Flash and typically won't use the system Flash plugin?

The second issue is similar - it is Adobe who have the source to Flash so if there is a problem with it you pretty much have to go Adobe with it. Obviously they are a big company but they do have a bug tracker for public bugs over on https://bugs.adobe.com/flashplayer/ .

Good luck!

comercial vs social worries

crlsgms's picture

Well, iv reported a bug a while ago (08/2010) about sabayon, ill paste as it is:

Got the same issue, using 2.29.5 in ubuntu lucid 10.04 fresh install, fully updated. Sabayon is a must on ubuntu, mostly to overcome the windows kiosk alternatives with gpolicies and recently added microsoft-steady-state. I can open sabayon, view the desktop, make changes, save and close, but only for the first time.

after if i go to a regular created profile and try to edit anything, after chosing the save option sabayon crashes, still telling the wrong path to the log files, as described on the first uga's step 4 png.

i work in a university, have much touble with virus in pendrives... regarding that the pcs go back to the frozen state saved bu steady-state, its very annoying to know that the students keep still collecting virus from theyr pendrives and home computers.

a prohibitive app for new releases.

I was planning to use ubuntu here on the university laboratory, but for the students I must lock up the environment so they cant change the proxy, customize or something else Iv needed, and "freezed up" versions of apps was not what I espected, hoping I could lend tools as inkscape, gimp, scribus and OOf for then. Too bad i didnt quite achieved this with ubuntu (or any other kiosk like distros) and students are all there paying theyr sins using windows vista with only IE and office 2000 avaiable for them, since windows gpolicies allows me to please the boss.

bug link - https://bugs.launchpad.net/ubuntu/+source/sabayon/+bug/150068

And then they cry why the enterprises ignore ubuntu

click's picture

How not to, I`ve reported bugs to VMware, Red Hat, Microsoft(no flame wars) and they start to work on it the same day. Microsoft representative even called me once or twice when I was sleepy and didn`t give him all the info. Yes, they fix bug in a year or two if it isn`t a BIG issue(broken driver, security bug etc) but at least they make you feel like a customer. Yes, we pay for this you may say, but just look at Fedora bug reporting. They don`t call you(it would be creepy) but the few bugs I`ve reported/looked at are really fast handled even from patching prespective. You cannot expect to win vs Microsoft if you don`t support your customers better than them.

p.s. There is hope however, Snoracle support is like asking for a favour from the queen of England.

Not Sad At All

Anonymous's picture

You say "I love Ubuntu" but you hate the bug reporting system. Seems like a huge number of people love Ubuntu despite the bug reporting system, because they deliver a great product. I'd rather see them continue to do so then maybe divert resources to bug reporting, which obviously has a very small effect on general perception.

Canonical/Ubuntu did deliver

Anonymous's picture

Canonical/Ubuntu did deliver a great product until Natty/Unity.

Ok, let's examine your "bug"

Anonymous's picture

Ok, let's examine your "bug" report. In the instructions before submitting the bug there is clear instruction on how to post it, including how to get version of package in question. It's drives any developer mad when user port a bug report or request or etc "Hey my xxxxx doest work" without providing any useful information. And in return user get as much attitude as he asked for.

And another thing:

We’re excited to announce that Adobe Flash is now integrated into Google Chrome’s Stable channel by default. This integration will eliminate the need to install and update Flash Player separately. This reduces the security risk and issues related to using outdated versions. As of this week, your browser should automatically be updated with integrated Flash Player. To check, simply go to Tools > About Google Chrome.

http://blog.chromium.org/2010/06/enabling-adobe-flash-player-support-in....
In other words adobe-flashplugin has nothing to do with Chrome build in flash support

Videos at msnbc.com

Anonymous's picture

They are working fine for me on Natty with Chrome 12.0.742.91 beta.

Interesting

Doug.Roberts's picture

Not working w/Chrome 11.0.696.77 on x86_64, i386, or ARM Natty 11.04 systems.

Is working w/Chrome 11.0.696.77 on an i386 system running 10.04.

--Doug

Give them time. I am sure

Akeem's picture

Give them time. I am sure they will attend to the bug. I've reported several bugs to them in the past and I am please with their assistance in getting the issues resolved. Cheers!

Two priorities

Doug.Roberts's picture

That has not been my experience with Ubuntu's bug reporting system. The folks at Ubuntu seem to have two priorities into which all bug reports fall: "low", and "ignore". They appear to be ill-equipped to handle high priority bug reports, such as a new release having broken a previously-working wireless driver, or a suddenly broken video streamer.

--Doug

Sad but true

Anonymous's picture

I've logged bugs which are (9mos later) still unacknowledged. Ubuntus bug reporting is a sham, which is unfortunate because I love Ubuntu.

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