Microsoft Acts Like the Government

It's spooky how much the Microsoft spokespeople sound like they're with the government. Microsoft's Kevin Turner was asked recently if he was concerned about the negative effects of Windows Vista Service Pack 1 on its users. We are "not at all worried", he replied. Whew, thanks for feeling your customers' pain, dude! It's just like how President Bush came out recently saying there is no recession looming on the horizon. Wake up, dude!

Clearly there is something about being in a position of perceived dominant power that corrupts how an organization perceives reality. Such a situation makes stepping out of a 'perception control' oriented worldview difficult. "Nothing is every really our fault" is the main thrust of all public communications. True, some of the problem lies with us nagging journalist who are trying to get the public to see that the emperors have no clothes.

Regardless, wouldn't it be refreshing if organizations not only spoke the honest truth but took full responsibility for its actions? Rather than revel in spin, why can't Microsoft come out and just say "We're sorry, folks. We know that our actions are affecting you, and it's unacceptable to us, too. Here is exactly what we broke. Here is how we'll fix it. We'll make extra resources available to help our customers get through this without problems."

Now how hard was that?

______________________

James Gray is Products Editor for Linux Journal

White Paper
Linux Management with Red Hat Satellite: Measuring Business Impact and ROI

Linux has become a key foundation for supporting today's rapidly growing IT environments. Linux is being used to deploy business applications and databases, trading on its reputation as a low-cost operating environment. For many IT organizations, Linux is a mainstay for deploying Web servers and has evolved from handling basic file, print, and utility workloads to running mission-critical applications and databases, physically, virtually, and in the cloud. As Linux grows in importance in terms of value to the business, managing Linux environments to high standards of service quality — availability, security, and performance — becomes an essential requirement for business success.

Learn More

Sponsored by Red Hat

White Paper
Private PaaS for the Agile Enterprise

If you already use virtualized infrastructure, you are well on your way to leveraging the power of the cloud. Virtualization offers the promise of limitless resources, but how do you manage that scalability when your DevOps team doesn’t scale? In today’s hypercompetitive markets, fast results can make a difference between leading the pack vs. obsolescence. Organizations need more benefits from cloud computing than just raw resources. They need agility, flexibility, convenience, ROI, and control.

Stackato private Platform-as-a-Service technology from ActiveState extends your private cloud infrastructure by creating a private PaaS to provide on-demand availability, flexibility, control, and ultimately, faster time-to-market for your enterprise.

Learn More

Sponsored by ActiveState