FOSS Linux CRM Roundup
Back at the 2003 OSCON, r0ml Lefkowitz gave a talk called "Six Missing Open Source Projects".The next year he gave a talk titled "More Missing Open Source Projects". At the top of his first list was CRM, or Customer Relationship Management, systems. Here's what I wrote about it in an August 2004 piece:
“Relationships are more important to most companies than code”, he said, which is why they spend more money on marketing than on programming. He said there is plenty of CRM customer resource management software out there for big companies, but none yet from the open-source world.
Well, that was then. I just revisited the subject, and here's what I find now:
- ADempiere -- "completely open and free"
- CentraView -- "Built on Apache Tomcat, JBoss, MySQL, Linux (Fedora, RedHat and others) & Windows"
- CiviCRM -- "The Open Source Solution for the Civic Sector"
- Compiere -- "Open Source ERP and CRM"
- Concursive -- "easy to use, easy to deploy open source solution"
- Covide - "Covide is an OpenSource project licensed under the GPL"
- Cream -- "A free, open-source CRM for media organizations"
- Hipergate -- "Open Source CRM and GroupWare"
- Openbravo -- "a fully functional, integrated, web-based, open source ERP" (includes CRM)
- opentaps -- "a complete open source platform"
- openCRX -- "published with an OSI certified BSD-style license"
- SugarCRM -- "commercial open source
- OpenERP -- "Open Source enterprise management software" (includes CRM)
- vtiger -- "honest open source"
Am I missing any? I did leave out a couple that either run only on Microsoft systems, or address Microsoft corporate environments.
And what is your experience with any of these? I'm kind of amazed to find so many, but then all I have to do is look at the number and variety of Linux distros to get some perspective.
Doc Searls is Senior Editor of Linux Journal
Practical Task Scheduling Deployment
July 20, 2016 12:00 pm CDT
One of the best things about the UNIX environment (aside from being stable and efficient) is the vast array of software tools available to help you do your job. Traditionally, a UNIX tool does only one thing, but does that one thing very well. For example, grep is very easy to use and can search vast amounts of data quickly. The find tool can find a particular file or files based on all kinds of criteria. It's pretty easy to string these tools together to build even more powerful tools, such as a tool that finds all of the .log files in the /home directory and searches each one for a particular entry. This erector-set mentality allows UNIX system administrators to seem to always have the right tool for the job.
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With all the industry talk about the benefits of Linux on Power and all the performance advantages offered by its open architecture, you may be considering a move in that direction. If you are thinking about analytics, big data and cloud computing, you would be right to evaluate Power. The idea of using commodity x86 hardware and replacing it every three years is an outdated cost model. It doesn’t consider the total cost of ownership, and it doesn’t consider the advantage of real processing power, high-availability and multithreading like a demon.
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