Building a Call Center with LTSP and Soft Phones
We now have KPhone installed and able to be run from any terminal attached to the LTSP server. Adding another user is as simple as creating an account for them on the server, adding a SIP phone entry for them on the phone system and having them configure KPhone. The terminal server is the single point of maintenance for everyone's desktops. Even though KPhone runs locally on each terminal, the LTSP build environment is the single point of maintenance for all of them.
The cost for the system is concentrated in the terminal server and phone system. The incremental cost for each new user is the cost of a low-end terminal and a sound card headset. This expense is much more cost effective than putting a full workstation at each desktop along with a headset-capable hard phone.
Thanks to James McQuillan at the Linux Terminal Server Project for his excellent documentation (LTSP and LBS) and everyone on the LTSP IRC channels that helped me get KPhone running locally. Also thanks to Thorsten Kukuk for authoring “The Linux NIS(YP)/NYS/NIS+ HOWTO”. Thanks to Mark Spencer, Digium and everyone involved with the Asterisk Project who have made open-source telephony a reality, as well as the author(s) of KPhone. And thanks to Trolltech, the creators of the Qt application framework.
Resources for this article: /article/8460.
Michael earned his degrees in Computer Science from Michigan Technological University and Purdue University more years ago than he likes to admit. He now lives in rural Michigan with his wife and five children. He has been using Linux since 1994 and now works with Ideal Solution, finding new and creative ways to put open-source software, including LTSP and Asterisk, to work for clients. He can be reached at firstname.lastname@example.org.
|illusive networks' Deceptions Everywhere||Aug 29, 2016|
|Happy Birthday Linux||Aug 25, 2016|
|ContainerCon Vendors Offer Flexible Solutions for Managing All Your New Micro-VMs||Aug 24, 2016|
|Updates from LinuxCon and ContainerCon, Toronto, August 2016||Aug 23, 2016|
|NVMe over Fabrics Support Coming to the Linux 4.8 Kernel||Aug 22, 2016|
|What I Wish I’d Known When I Was an Embedded Linux Newbie||Aug 18, 2016|
- illusive networks' Deceptions Everywhere
- Happy Birthday Linux
- New Version of GParted
- What I Wish I’d Known When I Was an Embedded Linux Newbie
- All about printf
- ContainerCon Vendors Offer Flexible Solutions for Managing All Your New Micro-VMs
- Updates from LinuxCon and ContainerCon, Toronto, August 2016
- Blender for Visual Effects
- Download "Linux Management with Red Hat Satellite: Measuring Business Impact and ROI"
With all the industry talk about the benefits of Linux on Power and all the performance advantages offered by its open architecture, you may be considering a move in that direction. If you are thinking about analytics, big data and cloud computing, you would be right to evaluate Power. The idea of using commodity x86 hardware and replacing it every three years is an outdated cost model. It doesn’t consider the total cost of ownership, and it doesn’t consider the advantage of real processing power, high-availability and multithreading like a demon.
This ebook takes a look at some of the practical applications of the Linux on Power platform and ways you might bring all the performance power of this open architecture to bear for your organization. There are no smoke and mirrors here—just hard, cold, empirical evidence provided by independent sources. I also consider some innovative ways Linux on Power will be used in the future.Get the Guide