Product Review: Linksys WRV54G
The Linux community in conjunction with Linksys really needs to take this product under its wings and work out the problems. This product, as well as other Linux-based products from Linksys and other vendors, have an impact on the impression that people have of Linux in general. In my case, this was the first time any of my clients have had contact with Linux. Considering the hassle this project was, I suspect it will be difficult for me to convince this client and perhaps others to consider moving away from "other vendors" products in the near future. I believe most of the problems with the WRV54G now have been resolved, but the first impression is a lasting one.
Finally, Linksys really has to get its act together on the tech support front. At one point, Linksys tech support was the gold standard, but it has declined to the point that it now is the butt of jokes. It drove me crazy that the Linksys "techs" obviously were reading from a database of answers, and most had little actual knowledge of the equipment. Further, it drove me nuts to have to explain my situation over and over on multiple phone calls on exactly the same trouble ticket. To me, the ability to contact the same tech would be a dramatic improvement over the present situation.
Michael Boerner is a consultant based in St. Louis. He prefers to focus on Linux and can be reached at firstname.lastname@example.org.
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