HEC Montréal: Follow-up on the Large-Scale Mail Installation
The new mail infrastructure helped HEC Montréal manage the e-mail worm crisis we all went through at the beginning of 2004. It also continues to efficiently limit the delivery of UBEs. According to the Call Center Team, "We have noticed an important decrease in calls regarding problems with the mail infrastructure, spams or viruses. This is especially true for computer viruses, as we are offering first level support if they get infected. On the other hand, some are actually calling to be sure we haven't blocked legitimate e-mail. Pushing forward the use of Spamity to users likely will help us in reducing the number of calls. Finally, some users also called to praise the speed, the stability and the efficiency of the new infrastructure."
I would like to give special thanks to Dominique Duc for helping me with the various charts in this article and Chris B. Vetter for reviewing the content.
Ludovic Marcotte (firstname.lastname@example.org) holds a Bachelor degree in Computer Science from the University of Montréal. He currently is a software architect for Inverse Inc., an IT consulting company located in downtown Montréal.
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