Cooking with Linux - The Customer Is Always Served

Sometimes it takes more than wine to keep customers happy. Keep track of your customers' needs, including pre-sales information, support and meetings.

Marcel Gagné ( lives in Mississauga, Ontario. He is the author of the newly published Moving to Linux: Kiss the Blue Screen of Death Goodbye! (ISBN 0-321-15998-5) from Addison Wesley. His first book is the highly acclaimed Linux System Administration: A User's Guide (ISBN 0-201-71934-7). In real life, he is president of Salmar Consulting, Inc., a systems integration and network consulting firm.



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Re: Cooking with Linux: The Customer Is Always Served

Anonymous's picture

Interesting article, I wonder how this compares to, which also seems to have quite a lot CRM like functionality and seems to be pretty mature in general.


whitemice's picture (OGo) works very well as a CRM platform; I've been involved in building a commercial CRM on top of OpenGroupware. In general CRM is just a few degrees from traditional enterprise groupware: contact management, scheduling, and workflow. It makes sense to build CRM on top of groupware as then you also get integration with all of the companies internal operations as well - non-front-line sales people have valuable contributions to make to CRM as well.

Re: Cooking with Linux: The Customer Is Always Served

Anonymous's picture

egroupware is a fork of phpgroupware; this is described somehwere
in the docu. And there are *phpgw* all over the place in the source
code and database table names. The reason for the fork are unclear
to me, it all looks a bit silly. Having said that, egroupware looks slightly
better and more active (at least for the moment)