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Cooking with Linux - The Customer Is Always Served

Issue 118

From Issue #118
February 2004

Feb 01, 2004  By Marcel Gagné
 in
Sometimes it takes more than wine to keep customers happy. Keep track of your customers' needs, including pre-sales information, support and meetings.

Resources

CRM-ctt: crm-ctt.sourceforge.net

eGroupWare: www.egroupware.org

Marcel's Wine Page: www.marcelgagne.com/wine.html

Marcel Gagné (mggagne@salmar.com) lives in Mississauga, Ontario. He is the author of the newly published Moving to Linux: Kiss the Blue Screen of Death Goodbye! (ISBN 0-321-15998-5) from Addison Wesley. His first book is the highly acclaimed Linux System Administration: A User's Guide (ISBN 0-201-71934-7). In real life, he is president of Salmar Consulting, Inc., a systems integration and network consulting firm.

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Re: Cooking with Linux: The Customer Is Always Served

Anonymous's picture
Submitted by Anonymous on Mon, 01/19/2004 - 03:00.

Interesting article, I wonder how this compares to OpenGroupware.org, which also seems to have quite a lot CRM like functionality and seems to be pretty mature in general.

OGo & CRM

whitemice's picture
Submitted by whitemice on Fri, 03/14/2008 - 08:01.

OpenGroupware.org (OGo) works very well as a CRM platform; I've been involved in building a commercial CRM on top of OpenGroupware. In general CRM is just a few degrees from traditional enterprise groupware: contact management, scheduling, and workflow. It makes sense to build CRM on top of groupware as then you also get integration with all of the companies internal operations as well - non-front-line sales people have valuable contributions to make to CRM as well.

Re: Cooking with Linux: The Customer Is Always Served

Anonymous's picture
Submitted by Anonymous on Wed, 01/21/2004 - 03:00.

egroupware is a fork of phpgroupware; this is described somehwere
in the docu. And there are *phpgw* all over the place in the source
code and database table names. The reason for the fork are unclear
to me, it all looks a bit silly. Having said that, egroupware looks slightly
better and more active (at least for the moment)

Philip

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